Shipping policy

Shipping & Delivery

Last updated: 29 October 2026

1. Free delivery on every order

  • Delivery is free on every order, with no minimum order value.
  • We deliver across India. We do not ship outside India from this website at present. For international or bulk orders, please WhatsApp us on +91 92665 17772.

2. When it arrives

  • Orders are packed and dispatched within 1 working day.
  • Delivery usually takes 3–5 working days after dispatch. Remote pin codes can take a little longer.
  • Delivery times depend on the courier partner and may occasionally be affected by weather, festivals or other factors outside our control. We will keep you updated if there is a delay.

3. Packed to arrive safely

  • Our pieces are handmade, and many are heavy or fragile. Every order is packed to protect it in transit.
  • If anything arrives damaged, tell us within 48 hours of delivery with photos and we will replace it free. See our Returns, Refunds & Damage Promise.

4. Paying for your order

  • Pay online (UPI, cards, net banking, wallets) or choose Cash on Delivery (COD).
  • COD is available on orders up to ₹50,000. Orders above ₹50,000 need to be paid online.
  • For COD orders of ₹3,000 and above, 10% is paid online when you place the order and the rest on delivery.
  • COD may not be available for a few pin codes. You will see this at checkout.
  • If a COD order is refused at the door, we may switch off COD for future orders on that account.

5. Tracking your order

  • Once your order ships, we send the courier name and tracking number on WhatsApp.
  • You can track any time on our Track your order page using your 10-digit mobile number.
  • The courier makes up to three delivery attempts. Please give a complete address and a reachable phone number.

6. Changing or cancelling an order

  • You can change or cancel your order free of charge within 4 hours of placing it. Just message us on WhatsApp.
  • After 4 hours the order may already be packed, so we may not be able to change it.

7. Gift wrapping

  • Gift wrapping is available on request. WhatsApp us on +91 92665 17772 after placing your order.

Questions?

WhatsApp / Call: +91 92665 17772 (Monday–Saturday)

DREAMYWALLS is a brand of Artisanfirst Designs Private Limited, C-149, Ground Floor, Sector 63, Noida, Uttar Pradesh 201301, India.